Free shipping on orders over 50€ within Portugal and the European Union.

I ship within European Union and to the United States.

Shipping Rates

  1. Portugal: Flat rate of 5€.
  2. European Union: Flat rate of 10€.
  3. Free Shipping: Available for EU orders over 50€.
  4. United States: Calculated at checkout based on weight and volume.

Please note that I don't ship to territories outside the EU customs and VAT area (including the Canary Islands, Ceuta, Melilla, and the French overseas departments), or to regions experiencing significant transit disruptions. If you are unsure about your location, please contact me.

For US orders, any customs duties, taxes, or brokerage fees applied by local authorities are the sole responsibility of the buyer.

Estimated transit times

As each piece is handled with individual care, orders are processed within 7 business days to carefully prepare and pack your items. Once dispatched, I will share the tracking details with you so you can follow your order.

  1. Portugal: Mainland: 1-2 business days | Madeira: 2-7 business days | Açores: 2-15 business days. (remote islands may take longer in adverse weather).
  2. European Union: Most destinations: 2-5 business days. More distant destinations: up to 7 business days.
  3. United States: 5-7 business days (excluding customs clearance).

All shipments require a signature on delivery, which can be made by anyone available to receive the parcel at the address. If no one is available, the courier will leave a notice with instructions for collection or arrange a redelivery attempt.

Address accuracy

Please ensure your shipping address is correct before completing your order. If you notice an error, contact me immediately and I will do my best to rectify it before dispatch.

Any address correction fees charged by the courier due to customer error will be billed to the buyer.

If a parcel is lost because the address was wrong, I'm not able to replace or refund it.

If a parcel comes back undelivered, email me and pick one:

  1. I send it again, you pay the new shipping.
  2. I refund the piece, as long as it comes back undamaged. The original shipping cost isn't refunded.


Lost or delayed parcels

All orders are sent with tracked shipping. If your parcel seems delayed or hasn't arrived within the estimated transit time, please contact me immediately. The sooner we notify the courier, the higher the chance of locating a stray parcel.

Courier companies have strict deadlines for opening investigations. Because of this, I cannot offer refunds or replacements if you reach out weeks after the expected delivery date, as I will no longer be able to file a claim.

About my packaging

Each piece is hand-packed in my studio using plastic-free, protective materials.

Returns & damages

If something does go wrong in transit, here's what to do:

For visible damage at delivery (the box arrives damaged):

You have 8 calendar days from the delivery date to report the damage:

  1. Take clear photographs of the unopened box showing the damage.
  2. For customers in Portugal (CTT deliveries only): Please ask the courier to sign the delivery "with reservation" (formally noting the visible damage on the paper slip or digital pad). This is a specific CTT requirement to process an insurance claim.
  3. Contact me at hello@ritaestevesceramics.com ideally within 24 hours with the photos, and I will assist you.

For hidden damage (discovered after opening the parcel):

You have 8 calendar days from the delivery date to report the damage:

  1. Keep all original packaging: this is essential for the insurance claim.
  2. Take clear photographs of the damaged piece, the inner packaging, and the outer box.
  3. Contact me at hello@ritaestevesceramics.com with your order number and photographs.

Once the damage is verified through the photographs provided, I will arrange for a replacement or a full refund (see the section below for details).

A note on refunds

In these cases you will get a 100% refund, with no transaction fees deducted:

  1. Transit damage verified through photographs.
  2. Parcel undeliverable due to courier error (not customer-provided incorrect address).

For all other situations (including customer-provided incorrect address), original shipping costs are strictly non-refundable, and any non-refundable transaction fees (SumUp) will be deducted from the refund total.

For more details regarding your purchase, shipping, and liability, please review the full Terms & Conditions.